When AIS Construction Equipment (AIS) began their field service department in 1961, their mobile workforce solution meant driving to and from the office. The only way to manage machine maintenance records, routines, and technician schedules was through manual processes. AIS knew that in today’s competitive market, customers expect their construction equipment repairs resolved quickly.
This was no easy task since AIS was juggling the schedules of 60 trucks and mobile technicians across six locations, where they conducted on-site critical repairs and maintenance services.
Need for Mobile Workforce Solution to Provide:
- More efficient operational processes to dispatch mobile workers, track and monitor job site activities, and collect service information
- A streamlined way to send data captured on-site to the central office, and automatically integrated into their enterprise resource planning (ERP) system
AIS discovered StreetSmart Mobile Workforce Management Solutions and now integrates field service data from the mobile app. The data also automatically uploads the information into their accounting solution. Today AIS has reduced invoice processing time from 30 to four days.
“I will say that the integration between our operating system and StreetSmart has made things extremely easy and more streamlined. With this integration, the invoicing of the technician’s job billable time is now automated, which frees up a lot of clerical time” – Jan Mahler, Warranty Administrator, AIS
Read more about how AIS is leveraging StreetSmart Mobile Workforce Management solutions for Mobile Job Forms, Job Dispatch, Time Sheets and GPS Tracking.