Benjamin Moore is committed to producing superior paint products. Over their 130-year history, they have created well-designed processes and timing to eliminate product separation, which occurs after temperature fluctuations and long periods of stagnation. Meeting this incredible standard sets the company apart and allows them to charge a premium price. It also requires that all paint produced leave the manufacturing facility the same day, which is a difficult field service distribution challenge.
Benjamin Moore ensures next day delivery to their 4,500 retail outlets across the United States via their fleet of 120 trucks. Managing the logistics of a high-volume business across 15 distribution centers requires extensive coordination between customer service agents, drivers, and other personnel.
Before selecting their workforce management solution, Benjamin Moore’s on-time delivery was around 55%, which led to customer complaints about unpredictable delivery schedules.
Field Service Distribution Challenges
- Tracking Delivery times
- Addressing disputed delivery concerns from retailers
- Optimizing resources
“Before we started using the mobile workforce solution, we were making approximately 55% of our deliveries on time. Since using the solution, our on-time delivery rate almost doubled. Now 99% of our deliveries arrive on time.” – Clyde R. Brathwaite, Transportation Manager, Benjamin Moore
Today, using mobile devices with the Field Force Manager app, Benjamin Moore delivery specialist locations are automatically tracked throughout their routes. This mobile workforce solution helps Benjamin Moore:
- Manage mobile worker time and routes
- Reduce customer service calls and overtime pay
- Increase on-time deliveries from 55% to 99%
Learn more about how Benjamin Moore improved workforce efficiency by viewing the case study here.