Can you Achieve a 99% On-time Delivery KPI?
Delivering products to retail stores on time can be a challenge due to perishable goods, operating hours and delivery driver productivity. A leading paint manufacturer, with a reputation for high-quality products, found a solution to this challenge using a distribution mobile app that relies on StreetSmart GPS location intelligence technology.
Here is how they increased their on-time delivery KPI from 55 to 99% – a 45% increase.
Challenge Delivering Paint On-Time
- Unacceptable 55% delivery rate KPI
- Dissatisfied retail customers resulting in high call volumes
- Inefficient use of delivery driver resources
Solution Distribution Mobile App
- GPS tracking of mobile worker devices
- Alerts for route deviations
- Date, time and location verification
- Increased on-time deliveries from 55 – 99%
- Delivery dispute calls to each distribution center decreased from 25/day to zero
- Reduction driver overtime through more efficient scheduling
With one turnkey distribution mobile app, this large paint manufacturer was able to make mission-critical changes that positively impacted their delivery operations, distribution center resources and customer satisfaction.