InsightsIndustriesDistributionWhy a Freedom of the Road Attitude for Delivery Drivers Doesn’t Work

Why a Freedom of the Road Attitude for Delivery Drivers Doesn’t Work


If you have ever had the opportunity to take a leisurely road trip, you understand what the term “freedom of the road” means. You get into the car with a general plan, but it is all up to you when you end the day’s drive. You can choose the longer, but more scenic routes, stop at random roadside attractions or linger too long over pie and coffee at the truck stop diner.

Freedom of the road is perfectly fine for a personal road trip. However, if you manage delivery or route drivers who use this approach, you may be incurring higher operational costs due to driver productivity and accountability issues.

“Our number one issue was timekeeping of our drivers and the accountability and verification of that.”- Core-Mark

To prevent freedom of the road style drivers, consider a mobile workforce app for delivery services. The solution will help you answer five key questions for delivery driver managers.

Five Questions Every Manager Needs to Answer About their Delivery Drivers

Managers who can easily answer the following five questions are far less likely to have freedom of the road style drivers:

  1. How many, and what hours did my drivers work?

Have a digital account of daily driver start, end, and break times that can be verifiable by GPS tracking, and automatically sent to the office for manager review and payroll processing.

  1. Where are my drivers, and where have they been?

Route information for both current and historical GPS coordinates needs to be available in real time to ensure drivers are not using work hours, or company vehicles, for unauthorized personal use.

  1. What is the status of every delivery?

Up-to-date information on delivery job activity and statuses should be accessible at any time using mobile job dispatch information and mobile forms.

  1. Has the delivery been satisfactorily completed?

Proof of delivery in the form of photos, or signatures, can immediately be sent to the office or shared with the customer.

  1. Are my drivers staying on their routes?

Comparing daily vehicle mileage driven, to the original route mileage estimates, can confirm drivers are using the most efficient routes.

Managers that confidently answer these five questions have visibility and verification of their drivers’ activities. With this knowledge, they are far more likely to have productive drivers, and cost-effective routes, than their counterparts who rely on manual driver reports.

Mobile Workforce App for Delivery Services

The immediacy of delivery status and driver information is important to well-run delivery operations. However, it can be difficult to gather. Using a mobile workforce app for delivery services is an easy and affordable way to maximize driver productivity and accountability. Choosing the right mobile app for your delivery service should include the following:

Key Requirements for a Delivery Service Mobile Workforce App

  • All-in-one, mobile workforce app, used for delivery services
  • Mobile Timesheets for driver payroll
  • GPS services for improved worker visibility and route efficiencies
  • Mobile Forms for onsite data and verifiable proof of delivery
  • Automated data collection and reporting for improved analytics
  • Personalized onboarding and high-quality live support for maximum uptime

Today’s mobile technology can help reshape a delivery driver’s ineffective freedom-of-the-road approach to a highly productive distribution team member.

Read how Benjamin Moore and Core-Mark use mobile workforce apps in their delivery service operations to improve productivity and visibility into driver activities.

Download our tip sheet for Best Practices: Managing Delivery Drivers


Related Articles

Best Practices in MWM

AIS Construction Equipment Cuts Invoice Processing Time by 26 Days

Read More

Best Practices in MWM

New StreetSmart® Apps Provide Discrete Mobile Workforce Capabilities

Read More

Best Practices in MWM

Personalized Customer Support Leveraging StreetSmart

Read More

Drive Productivity and Efficiency With StreetSmart’s Field Service Management Solution

Automate the time-consuming manual processes that are bogging down your workforce and give your team time to focus on what really matters—your customers

We’ll show you how.