Drive Growth With Proactive Customer Service
Don’t Just Resolve Customer Complaints, Prevent Them
Boost Satisfaction and Earn More
Repeat and Referral Customers
In the field service industry, a company’s success is heavily dependent on customer service. Customer reviews and word-of-mouth marketing have a far-reaching impact. Giving your customers a great experience opens the door for repeat and referral business. Bad customer service, on the other hand, drives customers away.
Top customer complaints in field service include:
Get ahead of customer complaints with StreetSmart’s modern field workforce management solution. Improve efficiency, increase service speed and reduce costly errors.
Guarantee High-Quality Work
Ensure that every job is done fast and done well with StreetSmart’s skills-based job assignments and mobile task helper. Your back office admins will have instant access to each workers’ skills and availability. This means they can send a qualified worker to every job. Each worker will also have easy access to a checklist of the tasks required to complete their job assignment, right in the mobile app. Maximize first-time fix rates, improve quality of service and put an end to return visits.
Reduce Costly Errors
Cut out the mistakes that are leaving your customer dissatisfied. StreetSmart automates your core tasks and workflows—making paper forms and manual processes a thing of the past. Automate scheduling, invoicing, appointment alerts, job completion emails and more to ensure nothing falls through the cracks.
Streamline Customer Communication
Things happen. A traffic accident causes a worker to fall behind schedule or a part arrives late—some problems are just inevitable. In such instances, the best thing you can do is deliver clear, proactive communication. StreetSmart makes this easy. Our platform keeps customers informed with automated customer notifications and awareness alerts. Reduce back and forth. A well-informed customer is a happy customer.
Field Service Management Platform That
Supports Growth Without Adding Complexity
Job Task Helper
Maximize fix rates by workers a complete checklist of tasks required to complete their job assignment.
Empower field workers to create invoices as soon as a job is completed. One-click selection of billable items makes invoicing fast, accurate and effortless. Avoid delays and give customers their invoice instantly.
Job Completed Confirmation Email
Send completion details, photos and signatures to customers.
Customer Satisfaction Survey Email
Automatically send customers a feedback/rating survey to help identify areas of improvement.
Skills-Based Job Assignments
Assign jobs based on experience to ensure each customer receives the best service possible. Admins have instant access to each workers' skills and availability.
Field workers are given the best route to each job in Google Maps. Save time and mileage while ensuring workers arrive at job sites in a timely manner.