Drive Growth With Proactive Customer Service

Don’t Just Resolve Customer Complaints, Prevent Them

Boost Satisfaction and Earn More
Repeat and Referral Customers

In the field service industry, a company’s success is heavily dependent on customer service. Customer reviews and word-of-mouth marketing have a far-reaching impact. Giving your customers a great experience opens the door for repeat and referral business. Bad customer service, on the other hand, drives customers away.

Top customer complaints in field service include:

Long appointment windows
Trouble booking or confirming appointments
Workers or technicians unfamiliar with the equipment or job
Invoicing delays
Workers or technicians arriving late or missing appointments entirely
Low quality or incomplete jobs that require a return visit

Get ahead of customer complaints with StreetSmart’s modern field workforce management solution. Improve efficiency, increase service speed and reduce costly errors.

Guarantee High-Quality Work
Every Time

Ensure that every job is done fast and done well with StreetSmart’s skills-based job assignments and mobile task helper. Your back office admins will have instant access to each workers’ skills and availability. This means they can send a qualified worker to every job. Each worker will also have easy access to a checklist of the tasks required to complete their job assignment, right in the mobile app. Maximize first-time fix rates, improve quality of service and put an end to return visits.


Reduce Costly Errors

Cut out the mistakes that are leaving your customer dissatisfied. StreetSmart automates your core tasks and workflows—making paper forms and manual processes a thing of the past. Automate scheduling, invoicing, appointment alerts, job completion emails and more to ensure nothing falls through the cracks.

Streamline Customer Communication

Things happen. A traffic accident causes a worker to fall behind schedule or a part arrives late—some problems are just inevitable. In such instances, the best thing you can do is deliver clear, proactive communication. StreetSmart makes this easy. Our platform keeps customers informed with automated customer notifications and awareness alerts. Reduce back and forth. A well-informed customer is a happy customer.


The Only Mobile Workforce Management Software That Prioritizes Field Worker Adoption

The last thing your workers want is to waste time learning new tools and processes. We get that. That’s why StreetSmart is the only field service management software specifically designed to maximize user adoption. Our workflow automations increase productivity, improve efficiency and boost ROI—without making workers’ lives harder. Everybody wins.

Leading Companies Elevate Their
Customer Experience With StreetSmart

“This mobile workforce tool gives us the ability to quickly get our drivers to the right place, after receiving a customer service request. StreetSmart helps provide a great same-day customer experience that we have come to rely on.”

Daniel Jongetjes

General Manager - Johns Disposal Service

“StreetSmart helps us stand out from the competition ... Now we can track our field crew, communicate about specific repair requests, optimize efficiency and deliver the best possible service to our clients. Custom forms, checklists and photographs document the work as it happens.”

Thomas Scholen

President - Aquatech Management of Long Island

“The number of calls going into our distribution center were pulling people away from important tasks to answer calls. Electronic delivery confirmation has eliminated the complaints completely.”

Clyde R. Brathwaite

Senior Transportation Manager - Benjamin Moore

Field Service Management Platform That
Supports Growth Without Adding Complexity

Job Task Helper

Maximize fix rates by workers a complete checklist of tasks required to complete their job assignment.

Invoice Expediter

Empower field workers to create invoices as soon as a job is completed. One-click selection of billable items makes invoicing fast, accurate and effortless. Avoid delays and give customers their invoice instantly.

Job Completed Confirmation Email

Send completion details, photos and signatures to customers.

Customer Satisfaction Survey Email

Automatically send customers a feedback/rating survey to help identify areas of improvement.

Skills-Based Job Assignments

Assign jobs based on experience to ensure each customer receives the best service possible. Admins have instant access to each workers' skills and availability.

Route Optimizer

Field workers are given the best route to each job in Google Maps. Save time and mileage while ensuring workers arrive at job sites in a timely manner.

Turn Customer Satisfaction into
Your #1 Competitive Advantage

Successful businesses are the ones with satisfied customers. Boost your customer success by providing easy access to prompt, high-quality service—every time.